Terms and Conditions

Online Booking Privileges

1 – General Conditions

By checking the box, you accept the terms and conditions for the use of this website. These terms include all content present within the booking engine. Prior to utilizing this website, we recommend reviewing these conditions to ensure your understanding. Your continued access to or usage of this website signifies your agreement to abide by the stated terms and any potential modifications made therein. Please note that Wst Car Hire reserves the right to modify these conditions at any time, and such modifications will be immediately effective upon their posting on this website. Your ongoing access to or use of this website following such modifications will be deemed as your acceptance of the updated conditions.

 

2.1 – Insurance

All vehicles at WST CAR HIRE are rented with “Comprehensive Insurance” which include collision damage & theft protection waivers. Collision Damage Waiver will waive your liability to pay for any damages caused to the vehicle during the period of rental. Theft waivers provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our rental vehicles may occur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an excess which limits your liability to the cost of the excess only. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol the renter may be liable for the full cost damage.

 

2.2 – Full insurance cover

At WST CAR HIRE you have the option to reduce the deductible to ZERO by paying an additional daily rate to your normal rental charges but which is non refundable as compared to the excess. This simply means that if any damage occurs to your rented vehicle you won’t be liable to pay the deductible or excess as you already choose an extra insurance. However extra insurance excludes the following :

– Any Damage caused by a driver being influenced by alcohol or drugs.

– Loss of car keys.

– Damage caused by an unauthorized driver.

– Loss for extras like GPS, Mobile Phone, Baby Seat and Booster Seats.

– Any damage not reported to us.

– Negligent driving or without due care and attention, including driving off-road and on un-tarmacked roads.

 

3.1 – Includes in your car rental

– Unlimited mileage

– Local taxes

– Insurance

– 24 Hour Road Assistance(chargeable)

– First and second Additional Driver

– Delivery and recovery of car anywhere around the island

 

3.2 – Excludes in your car rental

– Fines

– Fuel

– Cancellation fee

– late return

– loss of car keys or documents

 

4.1 – Delivery & recovery

Exclusively for rentals made through carhiremauritius.com, the services of vehicle delivery and recovery are offered without any associated charges.

 

4.2 – Delivery

At SSR International Airport ; A representative of WST CAR HIRE will welcome you at gate 5. Flight Information for airport pick-up is essential and if this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your departure, via email or by phone. WST CAR HIRE takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of WST CAR HIRE.

Moreover, at the time of collecting the car, customers will be required to produce a valid driver’s license from country of origin, a valid passport and a valid credit card in renter’s (driver’s) name. After signing the rental agreement, an inspection of the rental vehicle shall be carried out between the “Renter” and our representatives. All apparent defects and fuel level shall be listed and signed by both parties.

 

4.3 – Recovery

At the end of rental, an inspection shall be done upon drop off of the rented vehicle in the presence of our representatives. The inspection form must be duly signed by both parties to avoid any disputes, which might arise later. It is the responsibility of the renter to sign the inspection form failing which the renter shall bear any further charges at a later stage.

 

5 – Late pick-ups and Early Return

The rental starts and finishes according to the pick-up and drop-off dates and times as mentioned on your voucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or returned early.

If you are unable to pick up the rental car at the agreed time and date, it is very important to inform us as soon as possible. Otherwise, there is no guarantee that the car will still be available and you will not be entitled to any refund. In case of late drop-off without informing us, a surcharge is applicable and may be higher than normal rates.

 

6 – Payment Policy

Credit cards are accepted (Visa, Mastercard & American Express).

Kindly be advised that subsequent to your online booking, a receipt will be transmitted to your email address. This receipt will duly document the deposited amount and articulate the outstanding balance to be settled during the car collection process.

 

7 – Provision of cars

We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs to you, the renter, may have to pay in such a case.

We will not be held responsible for anyone driving under the influence of alcohol / drugs, causing damage while driving off-road or driving without due care and attention.

In case of an accident or any unforeseen circumstances, WST CAR HIRE shall provide you with either a downgrade or an upgrade and necessary adjustments shall be done. The customer will be informed in advance of any changes in his reservation. For instance, due to unavailability, If no car cannot be supplied, we shall refund you your deposit accordingly.

However, no adjustment will be the concern of WST CAR HIRE if the client try to choose another car rental company. WST CAR HIRE will not be held responsible for any surplus charges by the third party.

8 – Daily Rate Calculation

Vehicles are rented at a daily rate according to the agreed charge ; one day being defined as any period of 24 hrs from the time of commencement of the rental agreement. A grace period of 60 minutes is allowed for the time due back. After this a day charge will be made for each additional day.

 

9 – Vehicle Category/Model

We cannot guarantee any particular make, model or fuel type of car that has been booked by the renter. Cars on display are the most commonly used and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our discretion.

If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.

If we are unable to provide either a similar or upgraded car, we`ll issue a full refund of the initial deposit. However, in such circumstances, WST CAR HIRE excludes any liability of any additional charges, compensation or any direct or indirect loss resulting from such changes.

 

10 – Additional driver

It is allowed to add additional drivers. When collecting the vehicle, all drivers must be present and produce valid documentation. First and second additional driver is free of charge. There is a one time charge of Rs 500 each additional driver.

 

11 – Extra Equipment

Available special equipment requested at time of booking or purchased locally: Child seat, Booster seat & Mobile phone(GPS + free Data). To be noted that full insurance cover does include any special equipment.

 

12 – Booking Amendments

No charge will be applied for amending your booking 24 hours before the start of your rental unless it is a cancellation. Certain amendments could affect the rental price such as Special Equipment, car group, time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid.

 

13 – Cancellation Policy, No Show & Amendments

If you cancel your booking up to 7 working days prior to your pick up, you will be refunded in full.

It is possible to include cancellation insurance solely at the time of making your reservation. Please be aware that the option to add cancellation insurance after this point is unavailable.

The cancellation insurance affords you the ability to cancel your booking up to 12 hours prior to the scheduled delivery date and time. However, kindly note that the entirety of your deposit will be reimbursed, except for the fee associated with the cancellation insurance.

No refund is made for a no show or failure to produce the correct documentation, driver’s license, passport/ ID card, credit card etc.

There will be no refunds on unused days of rental or for early return.

Hirer shall bear all administration or commission fees for all refunds by bank transfers.

All cancellations should be notified by email to booking@carhiremauritius.com

 

14 – Driver’s Age and driver license requirements

Minimum driver age required is 21 yrs.

The maximum driver age is 65 yrs.

The driving license must have been issued by authorized authorities for at least 1 year before the date of the commencement of the rental.

 

15 – Use of the car

The car shall be returned in the same condition of neatness. The car cannot be rent to other parties or driven under the influence of drink or drugs, or to use it in a prohibited and negligent way-such as driving off main roads. You must return the car to the location you specified, on the date and time specified in the agreement, and in the same condition that you received it, except for the ordinary wear.

 

16 – Accidents, Damages and customer liability

After an accident, a breakdown, a fire or other damage of the rental car, the customer has to inform the rental company and the police immediately. If the police refuse to register the accident, the customer has to prove this in written form.

In the Mauritian context where accident occurs and does not result in bodily harm and where there is not more than two vehicles involved parties shall mutually proceed to an agreed statements of facts.

The customer agrees to cooperate in the investigation of the accident. This includes gathering names, addresses and license plates of all parties involved and to preserve evidence.

No insurance ( normal or extra insurance) will cover damages or repairs cost in the event where renter has failed to submit the “Agreed Statements of Facts” form.  After an accident, the car must not be used without the explicit permission of the rental company.

The customer is liable for damages to and loss of the car equipments or breach of the rental contract according to the established liability rules of the corresponding country if not covered by an insurance.

Also, the customer is liable for damages if he does not fulfill his obligation to report the damage on time or if the damage is intentional or due to gross negligence (including races) or the customer did not call the police in case of an accident. False statements regarding the circumstances of the accident or damage also cause liability of the customer. The customer has a duty to take all suitable actions to avoid unnecessary additional damage. The customer has no right to makes repairs by himself or at any repair shop. All these obligations apply to the additional driver, too.

The liability of the customer ends with the written confirmation of return by the rental company.

Contraventions of road traffic regulations or other laws are to be borne by the customer itself. In case of a damage which is due to inappropriate driving or non-compliance with these terms, the contract may be terminated by us prematurely.

 

17 – Maintenance/Mechanical Problems

 

The customer shall handle the car with care. This includes checking for proper driving condition, oil level, water level and tyre pressure. The car shall be properly locked when unattended.

Mechanical defects or any other wear and tear may occur during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle. Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented

 

18 – extension of car rental

In the event that the renter requires a car for a longer period than the normal agreed rental period, the renter must obtain a written consent from us via email to:  booking@carhiremauritius.com or via WhatsApp to +23052557779 or +23052527779 at least 24 hours prior to the termination of the agreed rental period.

Kindly be advised that WST CAR HIRE retains the right to refuse an extension request.

 

19 – Fuel Policy

The vehicle must be returned with the same amount of fuel as provided at the start of the rental, otherwise the customer will be charged for the missing fuel plus a refueling charge will apply. No refunds for unused fuel will be done.